Introduction
Modern tourism frequently combines flights, accommodation, transfers and activities into one package.
When something goes wrong, the traveller may not know whether the airline, travel agent, tour operator or hotel is legally responsible.
Contracts Determine Much of the Risk
Travel agreements should clearly identify which services are being supplied by which entity.
This becomes particularly important when one provider fails and the consumer seeks recovery for the entire disrupted journey.
International Travel Adds Complexity
Where the flight itself falls within an international carriage regime, treaty rules may apply to the airline's liability.
The Montreal Convention provides a framework for international passenger and baggage liability.
Conclusion
Travel businesses should map responsibility across the entire customer journey.
Clear contractual allocation of responsibility can prevent a tourism dispute from becoming a multi-party litigation involving airlines, agents and service providers.
